Ticket Management
Streamline Support & Issue Tracking
Efficient Ticket Management
Our Ticket Management module ensures seamless handling of customer inquiries, internal issues, and IT support requests. With automation, priority settings, and detailed tracking, your support teams can resolve issues faster.
Overview
Centralized Ticket Dashboard: View, manage, and assign tickets efficiently in a single interface.
- Search, filter, and categorize tickets
- Monitor real-time updates
- Collaborate within ticket threads
Automated Ticket Assignment
AI-Powered Ticket Assignment: Automatically route tickets to the most suitable agent.
- Assign based on expertise, workload, and availability
- Auto-suggest resolutions using AI
- Reduce manual effort with automation rules
Priority Management
Priority & SLA Management: Ensure tickets are handled based on urgency and importance.
- Define SLA rules for response and resolution times
- Auto-prioritize VIP and critical tickets
- Set alerts for SLA breaches
Multi-Channel Support
Multi-Channel Ticketing: Manage support requests from multiple sources.
- Integrate email, chat, phone, and customer portal
- Unify all conversations into a single thread
- Enhance customer experience with seamless communication
Analytics & Reports
Advanced Analytics & Reports: Gain insights into ticket trends and team performance.
- Track response and resolution times
- Monitor agent efficiency and workload
- Generate custom reports
Why Use Robo Connector Ticket Management?
AI & Auto-Match: Automatically route tickets to the best agent for quick resolution.
Workflow Automation: Define ticket handling workflows to standardize responses.
Customer Satisfaction: Reduce response time and improve customer experience.
Collaboration Tools: Enable internal discussions within tickets for better resolution.
Use Cases
- IT Help Desk: Track and resolve internal IT issues efficiently.
- Customer Support: Handle inquiries, complaints, and service requests professionally.
- Facility Maintenance: Log and manage infrastructure or equipment-related tickets.